Shipping policy
We keep little stock. Most items are ordered on demand and shipped from our forwarding warehouse based overseas. The product price includes Insurance and any customs fees if your order is under R2000.
The shipping fee FREE. We offer FREE DELIVERY on all orders.
Handling time: 1 - 3 working days ( PMC Jewellery has to process your order and put all your items through its strict quality-control tests.)
Orders are delivered to our customers in around 7 - 15 working days with private couriers only. We have a dedicated team to keep things moving quickly, and we will keep you updated on your order via SMS, email & WhatsApp. If the courier is unable to reach you, it will then be sent to your nearest PAXI collection point to ensure delivery.
Note: When you place an order for a product from PMC Jewellery, Identity Documents (ID information) may be required for customs clearance.
Customs regulations in certain countries require you to provide ID for customs clearance. PMC Jewellery safely & securely stores the ID information in order to transmit the information to the carrier and Customs officials. This process allows your packages to clear Customs without additional delay.
- Countries, regions, and jurisdictions that can require an ID number include: Argentina, Bahrain, Bangladesh, Bermuda, Bolivia, Brazil, Bulgaria, Chile, China, Croatia, Cyprus, Czech Republic, Dominican Republic, Egypt, El Salvador, Guatemala, India, Indonesia, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lithuania, Mexico, Nigeria, Norway, Oman, Peru, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, South Africa, Slovakia, Slovenia, South Korea, Spain, Sweden, Taiwan, Turkey, United Arab Emirates, Uruguay.
Return Guarantee
For whatever reason, if you are unsatisfied with your order within 7 days you can return it to us in new condition for a refund minus the shipping charges.
DOA Guarantee
If your item arrives damaged, please contact us within 24 hours and provide clear and valid proof. PMC Jewellery will make compensation based on the damage situation.
Missing/Wrong Items Guarantee
If you receive a parcel with missing/incorrect/secondary packing items, please contact us within 7 days of delivery and provide the relevant proof. PMC Jewellery will make compensation based on the damage situation.
Duties & Taxes
When you buy products from us, your country might ask you to pay extra costs like import duties or taxes, including a type called value-added tax (VAT). These charges usually get figured out when your purchase arrives and goes through customs in your country. Because these rules can be different everywhere, it's a good idea to check your country's import rules so you know if you'll have to pay these extra costs and how much they might be. Please note that you are responsible for the import duties or taxes in your country if your order is over R2000.
Estimate Total Delivery Time
Before your order is shipped, PMC Jewellery has to process your order and put all your items through its strict quality-control tests. Because of this, Total Delivery Time is different to shipping time alone.
Shipping is calculated at checkout.
The shipping time will vary depending on which item you have ordered. Please note that it takes 3 working days to process orders.
Shipping time to major cities and regional areas for PMC Jewellery SA items: 1-5 working days
Shipping time to major cities and regional areas for other items: 7-15 working days
Delivery Time
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information is accurate.